Support Team
- MC PLUS
- /
- Support Team
Vacancy Details for MCPLUS Support Team
- Full-Time
- Bandar Tun Hussein Onn, Cheras
Requirements
- Candidates must possess at least SPM/ STPM/Diploma qualification or any equivalent.
- No experience is required. Experience in Customer Service in an added advantage.
- Proficient in using computers and systems.
- Ability to stay calm when customers are stressed or upset.
- Possess good command of Spoken and Written Malay and English.
- Speaks with confidence and clear intonation over the phone.
Responsibilities
- To exhibit polite and professional communication via Zoom (Live Help Centre & Buddy Live Help Centre), assisting students regarding their problems on the MCPLUS app or any related things to MCPLUS.
- Receiving and placing customer service via WhatsApp, Jivo Chat & Customer Feedback.
- Resolving customer complaints, and troubleshooting technical problems on customer service issues.
- Collecting and analyzing customer feedback and responding to customer reviews.
- Maintaining solid customer relationships by responding to issues and concerns in a timely and professional manner.
- Support team by performing tasks related to organization and implementing strong communication.
- Attend all meetings via Zoom and physical meetings (according to need) for ongoing projects & updates.
- To commit to ad hoc tasks from superiors when necessary or needed.
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